Shipping costs

Peninsular territory (Spain and Portugal) FREE Shipping.

Balearic Islands, Canary Islands, Ceuta and Melilla, 20 euros (VAT included).

France, England, Italy, Belgium, Holland, Luxemburg and Germany, 20 euros (VAT included)

Rest of Europe, 25 euros (VAT included)

Usa and Canada, 35 euros (Vat Included)

Rest of the world, 50 euros (VAT included)

Shipping method

The maximum term established by law for the delivery of orders is thirty (30) days. However, the normal delivery period for NONA SCP is:

24-48 hours on weekdays in Spain (except Ceuta, Melilla and the Canary and Balearic Islands) and Portugal by Nacex.

48 hours  approximately in Ceuta, Melilla and Canary and Balearic Islands by Nacex

2 to 4 working days, in France, UK, Italy, Belgium, Holland, Luxembourg and Germany, by Nacex.

2 to 4 working days, rest of Europe, Usa and Canada by DHL.

Rest of the world needs to be confirmed.

Returns & Exchanges

Exchanges

If once received the purchase made at www.nonabcn.com you are not satisfied, you can change it within a period of fifteen days from receipt.

To proceed with your change you will have to verify that your order fulfills the following conditions:

The product should not be used.

It must be sent in the same conditions in which it was received.

To request a model or color change, please contact us at eshop@nonabcn.com, specifying the order number and the change you wish to make. Within 24 hours, we will contact you by phone or mail, to inform you of how the collection and the new delivery will take place, free of charge and at no additional cost on your part.

In the case of purchases sent by post (Canary Islands, Ceuta, Melilla and countries not included in the Nacex service), you must bear the direct costs of the return, such as transportation costs. We advise you to make the delivery by registered mail or with acknowledgment of receipt, as we can not be responsible for losses, delays or shipments to a wrong address. The new product resulting from the change will be sent again and free of charge.

If you have any questions, you can contact us through our mail eshop@nonabcn.com

After examining the article we will inform you if you have the right to make an exchange, which will be done as soon as possible. There will be no exchange or return of products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.

Once we receive the goods, and we verify that it complies with our conditions of sale above, we will proceed to send the new product, with confirmation of the difference of amounts, if applicable (paying the difference if it is in your favor or charging the difference, by credit card or bank transfer).

It is only possible to process changes of products purchased in our online shop.

Returns

f you are not satisfied, you can make the return within a maximum period of 15 days from the purchase.To proceed with the return, you must check that your order meets the following conditions:

The product should not be used. It must be sent in the same conditions in which it was received.

To request a return, please contact us through the e-mail eshop@nonabcn.com, specifying the order number and the return you want to make. Within 24 hours, we will contact you by phone or email, to inform you of how the collection will be made free of charge and without any additional cost for you in Spain (Spain and Portugal). Outside the peninsular territory, the buyer must bear the direct costs of the return, such as transport costs. We advise you to make the shipment by certified mail or with acknowledgment of receipt, since we can not be responsible for the losses, delays or shipments to an erroneous address.

The new product resulting from the change will be sent again and free of charge. Once we receive the returned and verified product that complies with the return conditions, we will proceed to the total refund of the amount, by means of the same form of payment used in the purchase.

In the event that at the time of delivery of a request a customer detected a problem (broken packaging, lack of any of the products, defects or deteriorated or incorrect products) should be contacted in writing via email to eshop@nonabcn.com , indicating the damage suffered within the first 24 hours after receipt. No return of damaged item will be accepted, as well as claim of missing item, if it has not been communicated within the established period. We inform you that all the sent product is reviewed carefully to avoid these situations. The return or replacement of the article will be made as soon as possible. You will be sent a new product free of defects without any extra charge. In this case the change will always be made by the same article or reference. The return of products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product, will not proceed.

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